Questions2026-01-19T16:18:30+00:00

Frequently asked
questions about
PeopleGuru

Chat with a team member if you have
questions about our software,
support or services

Frequently asked
questions about
PeopleGuru

Chat with a team member if you have
questions about our software,
support or services

See how teams succeed
with PeopleGuru™

At PeopleGuru™, we’re here to support you,
from day one to day one-thousand

PeopleGuru™ makes payroll
the easiest part of your day 

How can PeopleGuru™ HCM be personalized to our needs?2026-01-16T13:04:37+00:00

With PeopleGuru™ HCM, personalization isn’t just a feature—it’s the foundation.
The system adapts to the way you work, not the other way around.

Configure workflows, permissions, dashboards, automations,
and reporting to match your organization’s structure,
processes, and compliance needs.

From custom onboarding experiences to role-based views, branding,
and flexible rules for time, pay, and talent management,
PeopleGuru™ HCM gives you the control to build an
HR experience that reflects your culture, supports
your people, and scales as you grow.

How does your HCM improve the employee experience?2026-01-16T13:03:34+00:00

Employees get a mobile-friendly, personalized self-service experience that empowers them to access what they need instantly—paystubs, schedules, benefits, time off, and more. 

What tools do managers get in PeopleGuru™ HCM?2026-01-16T13:03:47+00:00

Managers can access real-time schedules, timecards, performance updates, and team insights. This gives managers a simplified, actionable view that helps them make faster, better decisions. 

How does PeopleGuru™ HCM support HR teams?2026-01-16T13:04:07+00:00

HR teams can monitor tasks, deadlines, compliance requirements, workflows, and open positions with a dashboard tailored to HR. You can quickly identify issues before they become costly problems. 

What does your HCM offer executives?2026-01-16T13:08:31+00:00

Executives can see organizational health at a glance with personalized analytics on labor spend, turnover, productivity, and compliance. You can drill into trends, compare locations, and forecast with confidence using PeopleGuru™ HCMs integrated reporting engine. 

What types of features does PeopleGuru HCM offer?2026-01-10T12:16:51+00:00

Key Features include:

Core HR / Employee Self-Service
Empower employees to view pay stubs, request PTO, and update personal data.

Automated Payroll and Tax Filing
Automate payroll processing and tax filings to ensure accuracy and compliance.

Time, Attendance, and Labor
Schedule smarter, track time, attendance, and manage it all from any device.

Reporting and Analytics
Gain instant insights with over 400 standard reports and ad-hoc reporting.

Benefits Administration
Streamline benefits enrollment, eligibility tracking, and ACA compliance.

Paperless Onboarding
Ramp up new hires faster and reduce paperwork with custom workflows.

Talent Management
Centralize all employee records, performance reviews, and learning.

Talent Acquisition
Attract top talent with tools for job postings and applicant tracking.

Compliance
Stay ahead of regulatory changes with built-in compliance tools.

Expenses
Simplify expense tracking, approvals, and reimbursements.

What challenges does PeopleGuru™ HCM solve?2026-01-16T12:41:14+00:00

PeopleGuru™ HCM solves complex payroll challenges 
for organizations that require personalization,
not a one-size-fits-all solution.

It solves workforce challenges by:

  • Delivering real-time labor data to drive strategic decisions
  • Streamlining workforce processes to improve accuracy
  • Reducing administrative tasks to boost efficiency

Our proprietary, single-database technology is
personalized to each client’s unique needs
and is backed by award-winning,
U.S.-based support
.

Key Features include:

Core HR / Employee Self-Service
Empower employees to view pay stubs, request PTO, and update personal data.

Automated Payroll and Tax Filing
Automate payroll processing and tax filings to ensure accuracy and compliance.

Time, Attendance, and Labor
Schedule smarter, track time, attendance, and manage it all from any device.

Reporting and Analytics
Gain instant insights with over 400 standard reports and ad-hoc reporting.

Benefits Administration
Streamline benefits enrollment, eligibility tracking, and ACA compliance.

Paperless Onboarding
Ramp up new hires faster and reduce paperwork with custom workflows.

Talent Management
Centralize all employee records, performance reviews, and learning.

Talent Acquisition
Attract top talent with tools for job postings and applicant tracking.

Compliance
Stay ahead of regulatory changes with built-in compliance tools.

Expenses
Simplify expense tracking, approvals, and reimbursements.

What’s our team’s responsibility during implementation?2026-01-16T12:56:28+00:00

 Your team’s main role is to collaborate with our implementation specialists by providing timely data, reviewing configurations, and participating in key decisions and training. We guide you every step of the way with a structured project plan and a dedicated trainer.

What data do we need to prepare or provide before?2026-01-16T12:57:52+00:00

 You’ll typically need to provide current employee data (demographics, compensation, job details), historical payroll information, benefits details, and any existing policy documents. We provide templates and hands-on support to make data collection simple and smooth.

What technology platform is PeopleGuru™ HCM built on?2026-01-16T13:14:53+00:00

PeopleGuru™ HCM is built on industry-leading Tier 1 hardware using Microsoft ASP.NET and SQL technology, leveraging private cloud infrastructure. PeopleGuru™ HCM operates on a single database, ensuring all your HR data is integrated and
accessible without the complexity of multiple systems or databases.

What compliance certifications do you maintain?2026-01-16T13:18:26+00:00

PeopleGuru™ performs annual SSAE 18 (formerly SSAE 16) audits and maintains AICPA SOC 2 certification. These reports are available to clients to validate our security controls and compliance with current industry standards.

What happens if there is a natural disaster?2025-06-27T01:02:14+00:00

Our disaster recovery plan was put to the real test during Hurricane Irma in 2017,
and our clients experienced zero downtime. We maintain availability
through redundant systems and fault tolerance.

What types of industries do you serve?2026-01-16T12:34:06+00:00
How is my company’s data protected?2025-12-05T18:49:19+00:00

Your data is encrypted both in motion and at rest on our servers. All off-site backups are also encrypted, ensuring your information remains secure throughout our entire infrastructure.

Where is my data stored?2026-01-16T13:16:56+00:00

Your data is stored in two secure data centers with replication at the storage level between data centers, ensuring redundancy and high availability. PeopleGuru™
maintains private cloud technology, and your data is kept secure and separate
from other organizations while benefiting from
enterprise-grade infrastructure.

What type of training should my team expect?2026-01-16T12:57:56+00:00

You’ll have a dedicated trainer who will partner with you to create a training schedule that fits your team’s needs. Plus, we offer easy-to-follow workshops, videos, and online resources to help you get the most out of your HCM technology.

How long does it take to implement?2026-01-16T12:58:03+00:00

Time frames depend on multiple factors, but generally speaking,
PeopleGuru™ HCM can be fully deployed in 8-16 weeks.

Do you outsource implementation?2026-01-16T12:58:34+00:00

PeopleGuru™ does not rely on any third-party resources
to support our clients’ implementations, and it is
always performed in the US and on time.

Do you have an app in the Android and Apple store?2026-01-16T12:52:59+00:00

PeopleGuru™ HCM offers a native mobile app in both the Android and Apple store.

Do you have a biometric kiosk to capture time?2026-01-16T12:53:20+00:00

PeopleGuru™ HCM offers multiple options to collect punch data
including a biometric kiosk .

Why do clients choose PeopleGuru™?2026-01-17T21:37:42+00:00

PeopleGuru™ solves complex payroll challenges
with a personalized  enterprise-level HCM that
delivers all the enterprise-level features,
security, and compliance without the
enterprise price tag.

With fully configurable workflows that scale ​
and adapt as your business changes, you
don’t have to pay for costly upgrades ​
or switch systems every year.

Backed by award-winning, U.S.-based support,
we guarantee a fast response and treat you
like a client—not a number in a queue.

Clients choose us because we adapt to them,
not the other way around.

So if you’re tired of the same old systems
and you demand accurate payroll
with fast, responsive support
PeopleGuru™ can help.

How can you help my team?2026-01-16T12:46:17+00:00

HR Teams:
PeopleGuru™ HCM empowers employees to self-serve
whether enrolling in benefits or clocking in, allowing HR
to spend less time on tasks and more time on strategy.

Payroll Teams:
PeopleGuru™ HCM automates payroll to save hours
each cycle, reduce manual errors, and ensure
accurate, on-time payments.

Finance Teams:
PeopleGuru™ HCM provides access to labor data in
one place, streamlining reporting and budgeting
with greater accuracy.

Executive Teams:
PeopleGuru™ HCM delivers real-time visibility into
labor costs to drive strategic decision-making
and profitability.

Does PeopleGuru™ offer unlimited support?2026-01-16T13:21:18+00:00

Yes. You can have unlimited support from award-winning team.
We treat you like a client, not a number in a queue.

Who is PeopleGuru™?2026-01-19T01:44:50+00:00

We’re Scranton’s payroll people because payroll isn’t a sitcom

The City of Scranton chose PeopleGuru because
payday shouldn’t come with plot twists.

We help organizations avoid sitcom-worthy
moments in HR and payroll.

Ready for a surprise?2026-01-19T16:15:48+00:00

PeopleGuru™ HCM is one of the most affordable solutions,
at $12-$16 per employee per month (PEPM),
depending on the capabilities selected.

Will I get a dedicated point of contact?2026-01-16T13:23:01+00:00

PeopleGuru™ puts people first with a dedicated,
credentialed HR expert based in the U.S. who
will know your name when you call.

Do you have a compliance hotline?2026-01-16T13:22:58+00:00

PeopleGuru™ offers our clients an HR Legal hotline
for all your compliance needs, from A to Z.

Do you offer Managed Services?2026-01-16T13:23:35+00:00

PeopleGuru™ Managed Services frees up
your workload to focus on strategic work .

What are your hours?2025-06-27T01:44:01+00:00

 Our support hours are 8 am to 8 pm EST.

PeopleGuru™ has transformed our
HR operations by centralizing
employee data.”

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