Better support makes
payroll the easiest
part of your day

Work with expert support who know payroll : no bouncing
between reps, no AI chatbots, and no 3-day delays

Better support makes
payroll the easiest
part of your day

Work with expert support who know payroll : no bouncing
between reps, no AI chatbots, and no 3-day delays

We’re here to support you, from day one to day one-thousand

Ready for support that actually supports
you?

At PeopleGuru™, we know payroll challenges
don’t wait until tomorrow

When payroll deadlines hit or compliance questions pop up, you can’t afford to wait in a ticket queue or get bounced from one department to another.

That’s why we built our support model to deliver
real help, in real time, from people who
know payroll

Guaranteed response times
from PeopleGuru™
Level 1 Support

Service Leader is alerted
and responds within
0–4 hours

Gurus are assigned immediately
and work continuously until
the issue is resolved

ASAP resolution or workaround, with
final resolution targeted within
5 business days

You’re supported every step
of the way with regular
updates

PeopleGuru™ ensures expert guidance and
continuous communication throughout
the resolution process

Support is guaranteed
with PeopleGuru™

PeopleGuru™ has published service level agreements
that guarantee a fast response, so you always ​get help
when it matters most

Work with a credentialed expert who knows payroll:
no bouncing between reps, no AI chatbots,
and no 3-day delays

  • No more waiting on hold, only to get transferred

  • No more talking to reps who aren’t even trained

  • No more calling just to repeat your issue

Resolve issues fast with a dedicated ‘Guru’ to serve you
PeopleGuru™ Support

  • Phones get answered by experts who know your business

  • Published SLA’s guarantee a fast response time

  • You can track progress in our ticketing system

  • You get a dedicated PHR and CRP expert

Other payroll services

  • Phones are answered by a call center or automated system

  • No published SLAs result in long delays and responses

  • You get an inefficient system for tracking each issue

  • You get uncredentialed staff who lack expertise

Get solutions from experts who
know payroll, not scripts

Get help with shift premiums, overtime
calculations, and compliance
questions in minutes

Navigate compliance
rules with ease

Our credentialed  PHR and CRP experts
provide guidance on multi-state
and federal tax requirements

Receive unlimited support
that works when you do

Available 8 AM to 8 PM EST,
Monday thru Friday to
resolve issues fast

Resolve issues faster with
better payroll support

PeopleGuru™ guarantees a fast response from support,
so you can stress less and get back to your day

  • One dedicated contact who knows your business

  • 1:20 support ratio beats 1:48 industry average

  • Get responses in minutes- not days
“It is nice having one  person to deal with as they are in tune
with your needs.”

G2 Crowd
Verified User

“The support team is my saving grace and I would be lost
without them.”

G2 Crowd
Verified User

“Extremely kind and helpful support whenever
it is needed.”

G2 Crowd
Verified User

 PeopleGuru™ Headquarters

101 South Hoover Blvd, Suite 100
Tampa, Florida 33609

 New Jersey

25B Hanover Road
Florham Park, NJ 07932

North Carolina

2505 Meridian Pkwy # 200,
Durham, NC 27713

“The best feature of PeopleGuru HCM™
is the dedicated support team.”

Leighton Miller
VidaCann